GENERAL CONDITIONS
I. SUBJECT
Article. 1. These General Terms and Conditions regulate the relations between TEKRA LTD, with registered office and registered address: 1592 Sofia, Druzhba 1 residential complex, 35 Tsvetan Lazarov blvd, email address: tekra@tekra.bg, tel: 070011010, hereinafter referred to as „TEKRA“ /“The Company“, and the customers, hereinafter referred to as „Users“, of the website www.tekra.bg, hereinafter referred to as „The Website”.
II. WEBSITE CHARACTERISTICS
Art. 2. The Website is a corporate website with a product catalogue, available at www.tekra.bg, through which Users are able to obtain information about the products available from TEKRA, including:
1. To register and create a profile to view the product catalog on the Website and use the additional information services, including signing up for training courses conducted by TEKRA Academy, and to have access to the documents in the “Library“ section;
2. To receive information about new products offered on the Website by receiving an online newsletter;
3. To review products, their features and prices;
4. To make enquiries about partner registration;
5. To be informed of the rights arising for them from the legal framework governing the protection of Users - primarily through the Website.
Article. 3. It is assumed that the electronic statements made by Users on the Website are made by the persons indicated in the data provided by the User when registering, if the User has entered the appropriate username and password.
III. USE OF THE WEBSITE
Article. 4. (1) To use the Website to view the product catalogue, the User does not provide personal data and does not need to register. Upon selecting a particular product, the User may contact TEKRA representative by email or telephone provided in the „"Contacts"“ section of the Website for more information or follow-up to purchase the product.
(2) To receive TEKRA's online newsletter, the User should enter his/her personal details in the relevant form available on the Website;
(3) To access (part of) the information in the „"Library"“ and „"TEKRA Academy"“, sections, the User should enter his/her personal details in the registration form on the Website;
(4) To enquire about partnership registration, the User should complete the registration form in the „"B2B Platform"“ section (or in the form after clicking the Login/Registration button) on the Website, providing the personal data described in the form.
(5) To make a request and/or an opinion, the User should fill in the relevant form in the „"Contacts"“ section of the Website, providing the personal data described in the form.
Art. 5. (1) TEKRA confirms the registration made by the User by sending a letter to the e-mail address specified by the User, which is also sent information about the registration completed.
(2) When registering, the User undertakes to provide correct and up-to-date data. The user shall promptly update or submit a request to update their data in the event of a change.
(3) Business Partners of Tekra Ltd. may obtain extended access to the B2B Platform (upon approval by Tekra Ltd. to the status of "Registered B2B Partner"), which allows them to place orders from their account, view and download their invoices, view their order history, create offers to their customers, create a list of favorite products, and monitor the availability of items in real time.
(4) Termination of access to information for profiles with the status "Registered B2B Partner". Tekra reserves the right to terminate the access of users with the status of "Registered B2B Partner" provided that they have not placed a single order with Tekra (regardless of the communication channel) for a period of 6 months.
Art. 6. The User has the right to stop using the services provided on the Website at any time. Upon the User's explicit request, TEKRA shall remove User's profile and delete User's password to access User's profile. The termination request should be made by the registered User by sending an e-mail to: info@tekra.bg.
Art. 7. Access to product feed. The product feed is an export file (in various formats) through which Tekra provides information about the products uploaded to its B2B platform to its partners. The product feed contains the following product information - titles, descriptions, features, photos, files, categories in which the product is located, prices, availability. Feed generation (information refresh) is limited to 1 time per hour. For further information on using the product feeds, you can see here.
IV. OTHERS
Article. 8. (1) Each Website User shall be fully responsible for his/her actions while using the Website.
(2) The User shall not transmit the Website Content to other networks (e.g. exchange market, etc.).
(3) Failure to comply with the obligations described in this provision may result in the restriction of access to the Website for the User, as well as an obligation to compensate TEKRA in relation to all damages caused.
Article 4.1. 9. (1) It is TEKRA's policy to provide accurate information about products on the Website.
(2) Due to force majeure, including technical problems that are beyond TEKRA's control, access to the Website may be interrupted for a period of time. In connection with the above, TECRA is unable to guarantee that the Site and the information thereon will be accessible, error-free and accurate at all times.
Article. 10. (1) TEKRA processes the personal data provided by the User in accordance with the Privacy Policy published on the Website.
(2) The User has the opportunity at any time to express in writing his objection to his personal data being processed by TEKRA, as well as to exercise the other rights related to the processed personal data set out in Regulation 2016/679 and described in the Privacy Policy published on the Website. The User may exercise any of their rights under Regulation 2016/679 by sending an e-mail to info@tekra.bg.
The present Terms and Conditions may be updated at any time without the need for TEKRA to notify its Users in advance. The most current version of the Terms and Conditions is always available on the Website.
Latest update: 10-02-2025
The Website may contain links to websites that are owned or operated by third parties other than TEKRA. These links are provided for the convenience of Users only. TEKRA has no control over, and assumes no responsibility for, the content, privacy policies or security of such sites.
Company Contact Information:
„TEKRA“ Ltd
g. Sofia, Druzhba 1 residential complex, 35 Tsvetan Lazarov blvd.
tel: 0700 110 10
email: tekra@tekra.bg
Contact details of the Consumer Protection Commission:
Address: 1000 Sofia 4 Slaveykov Square, floors 3, 4 and 6,
telephone.: 02 / 980 25 24
fax: 02 / 988 42 18
Hotline: 0700 111 22
Web site: www.kzp.bg
Commission for Personal Data Protection contact details:
Address: 1592 Sofia, 2 Tsvetan Lazarov blvd. ” № 2
fax: 02/91-53-525
email: kzld@cpdp.bg,
Web site: https://www.cpdp.bg/