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Frequently Asked Questions

The B2B platform TEKRA.BG offers TEKRA customers the opportunity to place their orders quickly and easily from any device, no matter where they are. To place an order, you must have an approved profile as a B2B partner. You could submit your registration request via the button on this page.
No. Only registered users with an approved B2B partner profile can place orders on the TEKRA.BG B2B platform.

The platform allows for 2 levels of registration.

  • Registering as a user allows you to view files that require a login to the platform, as well as sign up for training at Академия Текра.
  • Registration as a B2B partner (upon approval of a request to register as a Tekra partner) enables you to create orders through the platform, monitor the availability of an item in real time, and shop at an individual discount. You also get access to financial documents (invoices). Registered partners can quickly and easily create offers to their customers directly in the Tekra platform. To keep track of their order history, and to re-order products from a previous order.
B2B - Business To Business. An e-commerce platform through which products or services can be offered to business users.
When you submit a partner registration request, a sales representative will contact you to learn about your needs and suggest the best options for your business.
After you submit your registration request, a sales representative will contact you to review your needs and suggest the best options for your business. When your account is approved, you will receive a notification about it and you will be able to place your orders directly through it.
*Tekra reserves the right to reject requests for registration as a B2B partner.
When you finalise your order on the B2B platform you will receive an on-screen confirmation that the order has been shipped. Within 10 minutes you will receive a confirmation e-mail (it is recommended to check your spam folder as well) with the order number, the date on which the order was placed, its status (during the processing of the order, you will receive a notification when its status changes), the delivery method you have chosen, the delivery address, as well as the products it contains - product picture, product name, item number, unit price, quantity, final price, and the total price of the order excluding VAT.

Yes. We offer free delivery for orders worth over 200 BGN excluding VAT with organized transport of Tekra within Sofia.

With delivery by courier company Speedy delivery is free for orders worth over 250 BGN excluding VAT. Delivery of orders below this value is at the customer's expense at the courier company's rates, according to the service chosen.

For products in stock at Tekra:

  • Orders placed by 9.00 am are delivered to a courier within the same day. Orders made after 9.00 are shipped the next working day.
  • Orders for Sofia with organized transport of Tekra, made before 9.00 are delivered the same day.
You can read all the current warranty conditions on the page WARRANTY CONDITIONS.

Bank transfer.

Cash on delivery (when delivered by Speedy courier company).

Cash or bank card (when the order is received from Tekra's showroom).

*Please note that the payment method is agreed in advance with your sales representative and described in your customer card. To change the payment method you originally entered, you need to submit a change request.

Payment terms are determined in an individual contract with each partner.

To get technical advice, you can call:

  • 0878 25 57 39
  • 0882 35 54 10
  • 0882 40 26 26
  • Customer Service Centre - 0700 11 0 10

As well as email:

  • E-mail - support@tekra.bg
Yes. Contact your sales representative to arrange training. His contacts can be found on the Profile page, in the Terms and Conditions section.
The availability of each product is displayed in real time. If you place an order for a product that has a status other than "Available" or you order a quantity greater than what is currently in stock, a representative will contact you to inform you of the expected delivery time.
Yes. Contact your sales representative or our customer service center by e-mail: csc@tekra.bg or phone: 0700 11 0 10.
Yes. Contact your sales representative or our customer service center by e-mail: csc@tekra.bg or phone: 0700 11 0 10.
As the procedure differs for each product group, contact your dealer to find a solution together.
Do not hesitate to contact us at the indicated contacts.
You can watch videos on the topic at our YouTube channel or ask your Tekra sales representative about a feature you're interested in.
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